SHIPPING POLICY
LOCAL SHIPPING
All orders up to a value of Rs. 4,000 will be charged Rs. 350 as Standard Delivery charges, effective from 13th December 2024.
Orders above this value will be charged based on weight and amount, but not more than Rs. 550.
Upon placing an order, you will receive a verification call or SMS from our Customer Service Associate to ensure order accuracy. Once verified, your order will be forwarded to our warehouse for shipment.
Please note:
-
Credit card payment processing may take up to 3 business days, depending on the accuracy of the information provided.
-
If an item in a Cash on Delivery (COD) order is out of stock, we will ship only the available item(s).
-
If an item in a credit card prepaid order is out of stock, our team will contact you for replacement options.
-
You will be notified via phone, SMS, or email in case of any shipment delays.
-
Orders are generally delivered within 3–4 business days via Trax, TCS, M&P, CallCourier and Leopard.
For any paid or COD order of bulk quantity or high amount, the EBR team will contact the consignee for additional verification. If the customer is not reachable within 3–5 days, EBR reserves the right to cancel the order.
INTERNATIONAL SHIPPING
International shipping rates are calculated based on the destination and weight of your shipment once all items are arranged.
If there is a difference between the shipping charges paid at the time of order and the final charges billed by the courier, our customer service team will contact you for the balance payment. The shipment will remain on hold until the differential amount is cleared.
Please note:
-
EBR does not add any extra margins to international shipping charges.
-
International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.
-
Estimated delivery time is 10–20 business days, excluding holidays.
-
Delivery time depends on payment authorization, order processing, customs clearance, and courier transit time (TCS, M&P, CallCourier and Leopard).
-
Credit card processing may take up to 3 business days, depending on the information provided.
For any bulk or high-value international order (paid or COD), EBR will contact the consignee for verification. If the customer is unreachable for 3–5 days, EBR reserves the right to cancel the order.
IMPORTANT NOTE
Do not accept any package if the courier flyer is torn, damaged, or tampered with. Please refuse the parcel and immediately report this to our Customer Service Department so we can resolve the issue and arrange a new delivery at the earliest.
EBR will not be responsible for any parcel that is accepted in damaged or tampered condition.
No Return or Exchange will be entertained in such cases.
CONTACT INFORMATION
Company Name: EBR
Address: SA Gardens, Kala Shah Kaku, Muridke, Pakistan
Phone Number: 0302 7777017
Email: sales@ebr.com.pk
