PRIVACY POLICY

Table of Content

Introduction
Information Collection
Use of Information
Marketing Updates
Your Rights

INTRODUCTION

EBR’s top priority is protecting your privacy when interacting with us. To maintain your trust, we have created a policy that clearly explains:

What personal information we collect
How we use this information
Who may access your data
Your rights regarding your personal information

This Privacy Policy does not apply to websites operated by other companies or organizations linked from our website. EBR is not responsible for any personal information you provide to third parties via our website.
Please ensure you read the Privacy Policy of such companies before submitting your details.

Your access and use of ebr.com.pk constitute your acceptance of our Privacy Policy and Terms of Use.

INFORMATION COLLECTION

EBR may collect and use your personal data for the following purposes:

Personal Information Collected

Contact details for account creation and order processing: name, title, address, email address, and phone number
Details of transactions, purchases, and customer queries
Records of your communication with us through telephone, messaging apps, live chat, social media, or email
Details of your website browsing, including search history, pages visited, and links clicked
Automatic device-related information such as:
- IP address
- Device type
- Browser type
- Operating system
- Unique device identifiers
- Approximate geographic location
- Other technical data

We may also use non-personal data (such as third-party cookies) to improve and simplify your website experience.
Cookies used may be temporary (session cookies) or permanent (up to 24 months).
You can erase cookies at any time through your browser settings.

USE OF DATA & INFORMATION

EBR collects, maintains, and discloses information strictly for the purposes listed below. Your data will not be shared for any irrelevant or incompatible purpose.

We Use Your Data To:

Create your personal account on ebr.com.pk
Process your orders (e.g., name, address, DOB, payment/bank details)
Send SMS notifications about order and delivery updates
Send marketing content, such as newsletters, promotions, and catalogs
Share necessary information with fraud prevention agencies
Analyze your data to provide personalized marketing offers
Verify that you meet the legal age requirement for online purchases

We keep your data only as long as required to provide our services or as long as required by law.
When data is no longer needed, it is securely deleted—unless legal obligations (e.g., financial recordkeeping) require us to retain it.

We do not sell your personal information to third-party marketing companies.

MARKETING UPDATES

We email users who subscribe to our services. These emails may include:

Order confirmations
Payment notifications
Service updates
Policy notices required by law

These communications are primarily informational and cannot typically be opted out of.

Promotional Email Opt-Out

You may choose not to receive promotional emails or updates about new products or services.
You can opt-out by:

Unsubscribing through the link in the email
Unchecking subscription boxes at signup (where available)
Contacting our Customer Support at:
Email: sales@ebr.com.pk
Phone: 0302 7777017

We will process your unsubscribe request as soon as possible, but you may still receive a few additional messages during processing.

Marketing Calls & SMS

By using our website and providing your mobile number, you consent to receiving automated or prerecorded calls/SMS regarding EBR promotions or updates.

You may stop receiving messages at any time by contacting us via:

Phone
WhatsApp
Email

EBR Contact Details for Marketing Opt-Out

Phone: 0302 7777017
Email: sales@ebr.com.pk

Support Hours:
Mon–Fri: 9:00 AM to 6:00 PM
Saturday: 9:00 AM to 4:00 PM

YOUR RIGHTS

You have the right to:

Request details of personal data held about you
Ask for incorrect, incomplete, or irrelevant data to be corrected or deleted

If you need more information, please contact:

Email: sales@ebr.com.pk
Phone: 0302 7777017

Our customer care representative will assist you.

CONTACT INFORMATION

Company Name: EBR
Address: SA Gardens, Kala Shah Kaku, Muridke, Pakistan
Phone Number: 0302 7777017
Email: sales@ebr.com.pk